Privacy Policy
Last updated: May 2026
At EventSignage, your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it. By using our website at eventsignage.ca, you agree to the practices described below.
1. Who We Are
EventSignage is a Canadian custom signage company founded in 2019. We design and produce custom signs, posters, and digital templates for celebrations across Canada and beyond. If you have any questions about this policy, you can reach us at info.eventsignage@gmail.com.
2. Information We Collect
When you visit our website or place an order, we may collect the following:
Personal information such as your name, email address, phone number, and shipping address when you place an order or contact us directly.
Payment information processed securely through Shopify's payment system. EventSignage does not store your credit card details on our servers.
Order details including the products you purchase, customization instructions, and any files or images you submit as part of a custom order.
Usage data such as pages visited, time spent on the site, and browser type, collected automatically through cookies and analytics tools to help us improve your experience.
3. How We Use Your Information
We use the information we collect to process and fulfill your orders, send you order confirmations and shipping updates, respond to your questions and customer service requests, improve our website and product offerings, and occasionally send you promotional communications if you have opted in to receive them.
We do not sell, rent, or trade your personal information to any third parties. Ever.
4. Sharing Your Information
We only share your information with trusted third parties where necessary to operate our business. This includes Shopify, our e-commerce platform, which powers our store and processes payments securely. It also includes courier and shipping partners who need your address to deliver your order, and email and communication tools we use to contact you about your order. All third parties we work with are required to handle your data responsibly and in accordance with applicable privacy laws.
5. Cookies
Our website uses cookies — small files stored on your device — to remember your preferences, keep items in your cart, and understand how visitors use our site. You can disable cookies through your browser settings at any time, though some features of the site may not function as intended if you do.
6. Your Rights
As a Canadian customer, you have rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access the personal information we hold about you, request corrections to any inaccurate information, withdraw your consent to how we use your data at any time, and request that we delete your personal information, subject to any legal obligations we may have to retain it.
To exercise any of these rights, simply contact us at info.eventsignage@gmail.com and we will respond promptly.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order information is typically retained for a minimum of seven years in accordance with Canadian tax law.
8. Security
We take the security of your personal information seriously. Our website is hosted on Shopify, which uses industry-standard encryption and security measures to protect your data. While no system is completely foolproof, we do everything reasonably within our power to keep your information safe.
9. Third Party Links
Our website may contain links to third party websites such as social media platforms. Once you leave eventsignage.ca, this privacy policy no longer applies and we encourage you to review the privacy policies of any external sites you visit.
10. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date at the top. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests related to your privacy, we'd love to hear from you.
📧 info.eventsignage@gmail.com
We're a small, passionate Canadian team and we take your trust seriously.
EventSignage — Crafted with care. Built on trust. Canada, 2019.
